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The Financial Services Authority
Trackcover.com is a trading style of Coverworks Ltd and is authorised and regulated
by the Financial Services Authority (FSA). Our registration number is 304413. Our permitted business is advising,
arranging, dealing as agent, and assisting in the administration and performance of Travel Insurance contracts. You
may check this on the FSA's website at www.fsa.gov.uk/register or
by contacting the FSA on 0845 606 1234.
Our Service
Our role is to advise you and make a suitable recommendation after we have assessed your needs. In situations where we
are able to arrange Insurance for you but do not offer advice, we shall confirm the position in writing. We will not in
any circumstances act as an Insurer nor guarantee or warrant the solvency of any Insurer, Underwriting Agency and/or placing
Broker. We select Insurance products from a range of Insurers but, for certain products, we only deal with a single Insurer
or select from a limited number of Insurers.
Complaints and Compensation
We aim to provide you with a high level of customer service at all times, but if you are not satisfied, contact us as follows:
The Manager
Trackcover.com
54b Keymer Road
Hassocks
West Sussex, BN6 8AR
Tel. 01273 846988
If you are still not satisfied, you may refer the matter to the Financial Ombudsman Service (except in the case of commercial
customers with a group annual turnover of £1M or more, or trustees with a net asset value of £1M or more). We are covered by the
Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the Scheme if we cannot meet our obligations.
This depends on the type of Insurance, size of the business (if a commercial customer) and the circumstances of the claim. Further
information about compensation scheme arrangements is available from the FSCS.
Payment for our Services
We normally receive commission from the Insurers or product providers. You will receive a quotation, which will tell you the
total price to be paid before your Insurance arrangements are concluded. Full payment of the premium and fees is due before
cover commences, or as otherwise stated under terms of credit, or in the debit note, invoice or statement issued to you. We
reserve the right to make additional charges for the arranging, amending, renewing, and cancellation of any Policy of Insurance.
The specific charge and purpose of any additional charges will always be advised to you in advance.
Handling Client Money and/or Insurer Money
We hold all client money collected for onward transmission to the insurance undertaking and return premiums/credits due to clients
from Insurers in a Client Bank Account under a Statutory Trust in accordance with the authorisation we have from the Financial Services
Authority to do so. For the purpose of some transactions, client money may pass through other authorised Intermediaries before it is
received by the Insurer. Interest will not be paid to customers in respect of money held in client bank accounts.
Cancellation of Insurances
You should make any request for the cancellation of a Policy in writing and any relevant Certificate of Insurance should be returned
to us or to the Insurer concerned. The terms of your Policy may allow Insurers to retain the premium in full or to charge short-period
premiums in the event of cancellation.
Conflicts of Interest
Occasions can arise where we or one of our associated companies, clients or product providers will have a potential conflict of
interest with business being transacted for you. If this happens and we become aware that a potential conflict exists, we will write
to you and obtain your consent before we carry out your instructions, and detail the steps we will take to ensure fair treatment.
Termination of Authority
You may terminate our authority to act on your behalf with 14 days notice or as otherwise agreed without penalty. Notice of this
termination must be given in writing and will take effect from the date of receipt. Termination is without prejudice to any
transactions already initiated which will be completed according to these terms of business unless otherwise agreed in writing.
You will be liable to pay for any transactions or adjustments effective prior to termination and we will be entitled to retain any
and all fees or brokerage payable in relation to policies placed by us prior to the date of termination.
Your Responsibilities
You are responsible for providing the complete and accurate information, which Insurers require in connection with any proposal for
Insurance cover. This is particularly important before taking out a Policy and at renewal, but it also applies throughout the life of
the Policy. If you fail to disclose any material fact or other information material to the Insurance this could invalidate the Policy
and mean that claims may not be paid. You should check all details on any proposal form or Statement of Facts and pay particular
attention to any declaration you may be asked to sign. You should read all Insurance documents issued to you and ensure that you are
aware of the cover, limits, and other terms that apply. Particular attention should be paid to any warranties and conditions as failure
to comply with them could invalidate your Policy. You should take note of the required procedures in the event of a claim, which will
be stated in the Policy documentation. Generally, Insurers require immediate notification of a claim or circumstances that might lead
to a claim. You should inform us immediately of any changes in circumstances that may affect the services provided by us or the cover
provided by your Policy. If you are unsure about any matter, please contact us for guidance.
Confidentiality of Personal Data
All personal information is treated by us as confidential and is processed in accordance with the relevant legislation. We will not
use or disclose personal information without your consent, other than in the normal course of arranging and administering your
Insurances, except where we are compelled by Law (including by regulators or law enforcement agencies) to disclose such information.
In such instances personal information held by us may be disclosed on a confidential basis, and in accordance with the Data Protection
Act 1998, to such third parties.
Claims Handling Arrangements
We will employ due care and skill if we act on your behalf in respect of a claim. If we act on behalf of an Insurer in negotiating
and settling claims we will inform you that we will be acting on behalf of the Insurer, not yourselves, at the point of the claim.
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Authorised and regulated by the Financial Services Authority.
Registration Number 304413 |
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